Shipping Policy

At RILLOVINE, we carefully prepare each order before it begins its journey to you. Some of our jewelry is personalized or made to order, so processing times may vary depending on the piece.

Order Processing

Orders are typically processed within 3–7 business days before shipment.

Personalized, engraved, or custom-made pieces may require additional production time.

Processing time does not include weekends, public holidays, or shipping transit time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Methods

Available shipping methods and rates will be displayed at checkout based on your delivery address.

Depending on your location, options may include:

• Standard Shipping
• Express Shipping

Estimated delivery dates shown at checkout are estimates provided based on the selected shipping method and destination.

Delivery times may vary due to customs processing, carrier delays, weather conditions, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

Any free-shipping promotions or thresholds will be applied according to the terms shown at the time of purchase.

Tracking Your Order

Once your order has been shipped, you may receive:

• A shipping confirmation email
• Your tracking number
• A link to track your shipment

Tracking information may take some time to update after the carrier receives your package.

International Shipping

RILLOVINE may ship to selected international destinations.

Available destinations and shipping options will be shown at checkout.

International delivery times may vary depending on the destination and local customs procedures.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

RILLOVINE does not control customs charges or processing times.

We recommend checking your local customs requirements before placing an international order.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping address.

If your order has already been shipped, we may not be able to change the destination.

Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping fee before they can be resent.

Lost or Delayed Packages

Carrier delays can occasionally occur.

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us and we will help investigate the shipment.

RILLOVINE is not responsible for delays caused by carriers, customs, weather, incorrect addresses, or other circumstances outside our reasonable control.

However, we will assist you whenever possible.

Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please:

• Check around your property and delivery location
• Ask household members, neighbors, or building staff
• Contact the shipping carrier

If you still cannot locate the package, contact us so we can review the situation with you.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the packaging
• Photos of the damaged item

We will review the issue and advise you on the next steps.

Contact Us

For shipping questions, please contact:

RILLOVINE
Email: [support email]

Please include your order number so we can assist you more efficiently.